HELP
Ivy Support
Need help with a meal, your account, or the connector? Start here.
Product support
Email support@example.com with a description of the issue. Do not send passwords or other account credentials.
Incorrect meal or calorie estimate
Edit the meal in Ivy when possible. Corrections are treated as the authoritative value for your ledger and help us evaluate recognition quality.
Privacy and data requests
Use the same support address for access or deletion requests. Include the account identifier you use with Ivy so we can verify the request securely.
Connector issues
If Ivy is connected through Muse or another assistant, include the approximate time of the failed request and the action you attempted. Never include access tokens in support messages.
Medical emergencies
Ivy is not an emergency or medical service. If you believe you have a medical emergency, contact local emergency services or an appropriate healthcare professional.